FAQs

Placing an order

Items can be purchased on our website using our shopping cart facility or by telephoning us on 01581 300245.  

Please note you can checkout using the Guest checkout option, opening an account is not mandatory.

If you have any queries or encounter any problems, please contact us by telephone or email.

 

Delivery Charges

For U.K. customers, purchases are generally posted using Royal Mail 1st class post.  There is also an express option using Royal Mail Special Delivery.  P&P charges are calculated by weight.  You can check shipping costs by clicking on the Estimate shipping tab in the shopping cart screen.

Please note that the Channel Islands and the Isle of Man are included under the U.K. postal zone.

For shipping outside U.K., we generally send items by Royal Mail Airmail.  Shipping charges are calculated by weight.  You can check shipping costs by clicking on the Estimate shipping tab in the shopping cart screen.

 

Delivery Times

We aim to despatch items within 1 business day of receipt of order.  All items for UK addresses are sent by 1st class Royal Mail and should be delivered within 1 to 3 days of posting.

Worldwide items are sent by Royal Mail Airmail and should arrive within a week for European addresses and within 2 weeks for the rest of the world.  Please note that post can get delayed which is a circumstance beyond our control.

If an item is temporarily out of stock, we will contact you and advise when the item will be available and ready for despatch.

Please note that although we endeavour to post all items as promptly as possible, we cannot guarantee delivery times of items send via postal services.

 

V.A.T.

All our prices include VAT at 20%.  A VAT invoice will be included with your order.

 

Bespoke and Personalised Bunting

With our Pick & Mix Colours Bunting you can choose your own single colour or multiple colour combinations, just complete the website product options, email us or give us a call.  Please contact us by email or telephone to discuss your requirements.

We aim for fast delivery and all orders will be completed as promptly as possible, usually within a few days.  For urgent orders, we will do our best to expedite the making of the bunting and can also make arrangements to send it by courier or special delivery at an additional charge.

 

Measurements and colours

All our bunting is handmade and not machine made.  Please note that any measurements given are approximate.  We purchase our fabrics from several suppliers.  We endeavour to match all colours in the same batch of bunting, however, colours of repeat orders of bunting can vary slightly as the colour shades of fabric rolls also vary.  Please note that the colours on our colour chart are indicative only and the chart is offered only as a guide.  The colours on the chart may not exactly match the fabric colour in the bunting.

 

Returns Procedure

We are confident that you will be very pleased with any purchases that you make from eu bunting.  All items are carefully checked before they are despatched.

If you wish to return an item(s) please contact us by email within 14 days of your receipt of the goods, advising us of the reason for return and we will refund you in full.

Please note that made to order bunting is non-returnable.